About Us

Bay Kids, established in 2023, brings together a thoughtfully chosen range of kids and baby clothing, accessories and gifts. 

Bay Kids believe in minimising our environmental impact wherever we can, from responsibly sourced products to sustainable packaging options. We aim to encourage a conscious consumer by delivering quality products to be treasured and handed down to another lucky little person in your life.

Bay Kids acknowledges the traditional custodians of the land we operate on, the Wadawurrung People of the Kulin Nation. We recognise their continued connection to the land and waters of this place we call home and pay our respects to Elders past, present and emerging. 

Shipping

If you live in the Geelong area and would like to collect your order from our store, simply select ‘pickup’ at the checkout. Check our Instagram page (@baykids.au) for up-to-date opening hours.

If you live outside of this area (but still within Australia), a flat rate of AU$10 (standard shipping) or $15 (express shipping) applies for orders under AU$150. Orders over AU$150 will be sent for free with standard shipping.

Please note, these rates exclude bulky items. Orders containing bulky items will be charged a higher rate for shipping (applied at checkout), and the free shipping threshold will not apply.

Your order will be packed and sent within 2 business days and you will receive a tracking number upon dispatch. 

We provide free gift wrapping, please add an order note at checkout if you'd like your purchase gift wrapped. Cards can also be purchased here. 

Returns & Exchanges

It is so important to us that you are happy with your purchase, so please get in contact (hello@baystore.com.au) within 7 days of receiving your order if you would like to return or exchange an item. We will happily help you exchange for size or an alternative item, or provide a store credit that you can use at a later date. Unfortunately, we are unable to offer a refund, unless an item is faulty.

All items must be returned in their original packaging with all tags attached. Due to hygiene reasons, we are unable to accept returns of underwear, swimwear or jewellery.

Sale items are not refundable or able to be exchanged, unless deemed faulty.

Original shipping costs cannot be refunded, and shipping for a returned item is the customer’s responsibility. We recommend using a trackable shipping method for peace of mind.