Shipping policy

If you live in the Geelong area and would like to collect your order from our store, simply select ‘pickup’ at the checkout. Check our Instagram page (@baykids.au) for up-to-date opening hours.

If you live outside of this area (but still within Australia), a flat rate of AU$9 (standard shipping) or $13 (express shipping) applies for orders under AU$150. Orders over AU$150 will be sent for free with standard shipping, or can upgrade to express for a discounted rate of $5.

Please note, these rates exclude bulky items, Banwood and furniture. Orders containing bulky items will be charged a higher rate for shipping (AU$15 - applied at checkout), and the free shipping threshold will not apply.

Orders placed before 12pm will be packed and sent on the same business day and you will receive a tracking number upon dispatch. 

We provide free gift wrapping, please add an order note at checkout if you'd like your purchase gift wrapped. Cards can also be purchased here. 

Furniture:

Furniture (including Mustard Made) is only available for local pick up from our Newtown boutique. Please contact us for a shipping quote if you live outside the area and would like to purchase furniture.

Banwood:

We offer free shipping within Australia over $200 for orders containing Banwood products. A $15 shipping fee will apply to any order under $200 that contains a Banwood item.

Banwood items are shipped from their warehouse in Sydney. If you place an order including a Banwood item, it will be shipped separately and different shipping timeframes may apply. We have selected items available for local pick up in-store, please contact us for more information.

Pre-orders:

From time to time we offer items for pre-order. This means we don't have the item in stock just yet, but you can pre-purchase to secure your size. Orders containing pre-order items will not be shipped until we have all the items in stock. If you would like other items sooner, please place a separate order.

International Shipping:

We currently offer international shipping to USA, New Zealand and Canada via Australia Post. This excludes bulky items, Banwood and furniture. All other items will be able to shipped for the following rates:

Shipping to the USA has resumed, as of 24th September 2025.

USA

US$25 - Standard (5 to 10 business days)

US$35 - Express (3 to 6 business days)

 

NZ

NZ$25 - Standard (5 to 10 business days)

NZ$35 - Express (3 to 6 business days)

 

Canada

CA$25 - Standard (5 to 10 business days)

CA$35 - Express (3 to 6 business days)

The free shipping threshold does not apply to international orders.